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Novbet FAQ – Frequently Asked Questions & Support

Whether your question is about registration, login, deposits, withdrawals, bonuses, or security — you'll find the answer right here.

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Account & Registration

To register on novbet On the registration page Go to the registration page. Enter your name, mobile number or email, password, and date of birth. Submit the form and you'll receive an OTP to verify your account. It's completely free and takes just 3 minutes.

novbet is for users aged 18 and above only. Date of birth is verified during registration. Anyone under 18 is not permitted to create an account.

No. Only one account per person is allowed. Creating multiple accounts will result in all accounts being closed and any accumulated bonuses being forfeited.

After logging in, you can update your email, phone number, and password from Account Settings. To change your name, please contact the support team.

To close your account, email support@novbet.app. The process will begin within 24 hours of receiving your request. We recommend withdrawing your balance before closing the account.

Deposit

After logging in, go to "Deposit" on your dashboard. Choose your preferred method — Mobile Pay, Nagad, Rocket, or bank transfer. Enter the amount and confirm — your account will be credited instantly.

The minimum deposit at novbet is ৳500. Deposits via Mobile Pay and Nagad are typically credited within 1–5 minutes. Bank transfers may take a little longer.

novbet does not charge any deposit fees. However, your mobile banking provider (Mobile Pay/Nagad) may apply their own transaction fees in accordance with their policies.

If funds haven't arrived after 30 minutes, email support@novbet.app with your transaction ID. The support team will resolve the issue within 2 hours.

Withdrawal

Mobile Pay and Nagad withdrawals are typically processed within 3–12 hours. Bank transfers may take 1–3 business days. Once your withdrawal request is approved, funds will be sent directly to your mobile.

The minimum withdrawal is ৳1,000. KYC verification must be completed before your first withdrawal. Submitting a copy of your national ID card usually gets verification done within 24 hours.

Common reasons for a rejected withdrawal include incomplete KYC, unmet bonus wagering requirements, or incorrect payment details. Contact support@novbet.app to find out the specific reason.

Yes. KYC verification is required before your first withdrawal. Submit a clear photo of your National ID or passport. Once verified, you won't need to do it again.

Bonuses & Promotions

After your first deposit, a 100% welcome bonus will be added to your account automatically — no code needed. Full bonus terms and conditions On the Promotions page View.

No. To withdraw bonus funds, you must first meet the wagering requirements. For the welcome bonus, this typically means betting 5–10x the bonus amount. Full terms are available on the Promotions page.

On the Promotions page All current offers are listed here. After logging in, you'll also see special offer notifications on your dashboard.

Enter your code in the "Voucher Code" field during deposit. If the code is valid, the bonus will be applied automatically. You can view all active codes on the Voucher page.

Betting & Games

Bet on cricket, football, tennis, badminton, basketball, and 500+ other sports markets. Both live betting and pre-match options are available. Learn more Sports page View.

Live Betting lets you place bets on matches as they happen, with odds updating every minute. Log in, go to the Sports section, and click the "Live" tab to get started.

Once a bet is confirmed, it generally cannot be cancelled. However, if the Cash Out feature is active, you can partially or fully cash out before the match ends.

On the Jackpot page Browse all progressive and fixed jackpot games. Every spin gives you a chance to win the jackpot.

Security & Privacy

Yes. novbet uses SSL encryption. Your password is stored in hashed format, and all transactions are completed through encrypted channels.

On the login page Click the "Forgot Password?" link. An OTP will be sent to your registered mobile number or email. Use the OTP to set a new password.

Email support@novbet.app immediately and request that your account be suspended. Change your password and report any unauthorized transactions.

novbet follows a strict privacy policy. Your information is never sold to third parties. Learn more On the Privacy Policy page View.

Why Choose novbet

Novbet Advantages

24/7 Bangla Support

Get help in Bangla anytime via live chat or email. Our support team is always ready.

Instant Deposits

Deposit via Mobile Pay, Nagad, or Rocket in just 1 minute. No waiting.

Fully Secure

Your account is secured with SSL encryption and two-layer security.

Exciting Bonuses

Enjoy a 100% bonus on your first deposit, plus daily cashback and reload offers.

Mobile Friendly

Works smoothly on any Android or iOS device. App available too.

500+ Live Markets

Bet instantly on cricket, football, and hundreds of other live betting markets.

Details

Novbet FAQ — Answers to All Your Questions

Novbet has put together a comprehensive FAQ section for users in Bangladesh. From registration to withdrawals, you'll find clear, straightforward answers to everything you need to know.

Many first-time visitors to novbet aren't sure how to get started. The good news — it's simple. Sign up with your mobile number or email in just 3 minutes. Registration is completely free with no hidden fees.

Depositing on novbet is straightforward. You can deposit via Mobile Pay, Nagad, or Rocket, starting from as little as ৳500. Funds are usually credited within 1–5 minutes, and novbet charges no deposit fees.

Withdrawals are our most frequently asked about topic. Your first withdrawal requires KYC verification — simply submit a clear photo of your National ID and verification is completed within 24 hours. After that, Mobile Pay or Nagad withdrawals typically arrive within 3–12 hours.

Bonuses and promotions can sometimes be confusing. Keep in mind that bonuses cannot be withdrawn directly — you need to meet specific wagering requirements first. That said, the requirements are quite reasonable and can easily be fulfilled through regular betting.

Security is novbet's top priority. SSL encryption, hashed password storage, and two-factor authentication work together to keep your account protected. If you notice any suspicious activity, contact support immediately.

Responsible gaming is a core principle at novbet. If you feel your betting is getting out of control, set deposit limits and session time limits from your dashboard. Learn more Responsible Gaming page View.

If you don't find your answer on this FAQ page, email us directly at support@novbet.app or reach out via live chat. Our Bangla support team is available 24/7.

Direct Support

Still have questions? We're here

Can't find your answer in the FAQ? Contact us directly.

Email Support

Email us at support@novbet.app. You'll typically receive a reply within 2–4 hours.

support@novbet.app

Live Chat

Access Bangla live chat support directly from your dashboard.

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Sitemap

Check the sitemap to find all pages on the site.

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Responsible Gaming

Use our tools and resources to keep your betting in check.

Learn More →

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