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Your safety is our responsibility

Responsible Gaming – Safe & Healthy Gaming at Novbet

Novbet believes entertainment is only truly enjoyable when it stays within your control. Responsible Gaming isn't just a policy — it's our commitment to every member.

Limit-Setting Features
Self-Exclusion Option
18+ Only
KYC Verification
Deposit Limit
Time Limits
Self-Exclusion

Our Protection Framework

The Six Pillars of Responsible Gaming

Novbet developed these features with the mental and financial well-being of every member in mind.

Set Deposit Limits

Set your own daily, weekly, or monthly maximum deposit amount. Limits take effect immediately once set, and any increase requires a 7-day waiting period.

Session Time Limit

Set a session length in advance. When the time is up, your account will automatically log out and you'll receive a reminder notification.

Cooling-Off Period

If you need a break, pause your account for anywhere between 24 hours and 6 weeks. You will not be able to log in during this period.

Self-Exclusion

You can close your account for anywhere from 6 months to permanently. Once self-exclusion is active, no promotional emails will be sent.

Loss Limit

Once you reach a set loss amount, further betting is automatically stopped. This helps reduce the risk of chasing losses in the heat of the moment.

24/7 Support

Our Bengali support team is always here whenever you need help. If you're concerned about gaming addiction, reach out to us directly via chat.

Table of Contents
novbet's Commitment:

We want you to play for fun, not out of dependency. Your mental well-being and financial security matter to us more than any business gain.

1 What Is Responsible Gaming?

Responsible Gaming means keeping online betting and casino play a controlled, mindful, and enjoyable activity — one where you always remain in charge.

Responsible Gaming at novbet means following three core principles:

  • Awareness: You know how much time and money you're spending, and it stays within what you can afford.
  • Control: You start when you want, stop when you want — the game doesn't control you.
  • Entertainment: The goal is to enjoy the experience itself, not to focus on winning or losing.

Online gaming is an enjoyable pastime for millions of people. But for a small number, it can become a problem. novbet actively works to prevent that from happening.

Remember: betting is never a source of income. It's entertainment only. Never bet with money you can't afford to lose.

2 Warning Signs of Problem Gaming

If you notice any of the following signs, it's important to take them seriously. They may be early indicators of problematic gaming behavior:

1
Chasing losses by placing bigger bets
2
Lying to family or friends about betting
3
Betting with household money or borrowed funds
4
Feeling restless or irritable when trying to stop playing
5
Neglecting work, studies, or relationships due to betting
6
Prioritising betting over sleep, food, or personal health
7
Spending more time or money than you intended
8
Betting to escape stress or loneliness

If you identify with three or more of the above signs, consider self-exclusion or taking a break, and reach out to us at support@novbet.app.

3 Self-Assessment

Answer the questions below honestly. This is a simple self-assessment — not medical advice.

1. Did you exceed your set betting budget last month?
2. After a loss, do you bet more to try to win back what you've lost?
3. Has betting caused arguments or tension with your family?
4. Have you tried to stop betting but couldn't?

4 novbet's Protection Tools

You will find the following tools in the Responsible Gaming section of your account settings:

Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount.
Betting Limits
Set a maximum amount you can wager within a given period.
Loss Limit
Betting will automatically stop once you reach a set loss amount.
Time Limits & Reminders
Enable session time limits and regular break reminders.
Cooling-Off Period
Take a temporary break from 24 hours up to 6 weeks.
Self-Exclusion
Keep your account closed for anywhere from 6 months to permanently.

5 How to Set Limits

Setting limits is quick and easy. Just follow the steps below:

1
Log in to Your Account

Log in to your account at novbet.app.

2
Go to the Profile Menu

Click your name in the top right corner and select "Account Settings".

3
Open the "Responsible Gaming" tab

On the settings page, click on the "Responsible Gaming" option.

4
Choose Your Preferred Limit

Choose from deposit limit, loss limit, session limit, or self-exclusion — then enter the amount or duration that works for you.

5
Confirm

Clicking Save will activate the limit immediately, and you will receive a confirmation email.

Reducing a limit takes effect immediately, but increasing one requires a 7-day cooling-off period — this prevents impulsive decisions made in the heat of the moment.

6 Information for Family & Friends

If someone you care about is showing signs of problem gaming, you can play an important role:

  • Approach them with empathy, not accusations — talk without anger or judgment.
  • Try to find out how much they're betting and how much they've lost.
  • Contact the novbet support team — we can arrange third-party protection assistance for your account.
  • Seek help from a professional counselor — gaming addiction is a mental health condition, not something to be ashamed of.

Remember, recovery from problem gambling is possible — with the right support, many people have returned to living normal lives.

7 Protection of Minors

Novbet is for individuals aged 18 and above only. Account creation and betting by minors is strictly prohibited.

What we do to protect minors:

  • Age verification is mandatory during registration.
  • The KYC process verifies your National ID card or birth registration certificate.
  • Suspicious accounts are suspended immediately.
  • Using parental control software is strongly recommended.

Parents can use free parental control tools to block gambling websites on their devices.

8 Where to Get Help

If you need help getting out of problem gaming, support is available through the following:

novbet Live Chat Support
Click the live chat button on any page of the site. Bengali support is available 24/7.
Email Support
support@novbet.app — email us for help with Responsible Gaming. We'll respond within 72 hours.
Professional Counselling Services
Contact your nearest mental health center for counseling related to gaming addiction.
National Mental Health Helpline
Kaan Pete Roi Helpline: 01779-554391 — for mental health support.

Asking for help takes courage, not weakness. novbet is here for you.

Enjoy Responsibly

Start Safe Gaming Today

Join novbet and use our protection tools to play on your own terms, within your own limits. Keep it fun, keep it in control.

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Deposit Limit Feature Self-Exclusion Option 24/7 Bengali Support 18+ Only
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