Novbet Terms & Conditions – Everything You Need to Know

Novbet (bundles.novbet.app) is an international online Sports Betting and casino platform operating under a valid international gaming licence. These terms and conditions apply to all users of the site.

By using any novbet service, you confirm that you have read, understood, and agreed to these Terms. If you do not agree with any of the terms, please stop using novbet.

Novbet reserves the right to modify these Terms & Conditions at any time. Continued use of the site after any changes constitutes acceptance of the updated terms.

• These Terms & Conditions are available in both Bengali and English. In the event of a dispute, the English version shall prevail.
• Novbet is intended for entertainment purposes only — please do not treat it as a source of income.
• Novbet's services are available only in jurisdictions where online betting is legally permitted.

Accurate and truthful information is required to open an account on novbet. Providing false, incomplete, or misleading information may result in account termination and forfeiture of any remaining balance.

Each individual may hold only one account. Creating multiple accounts from the same device, IP address, or payment method is strictly prohibited.

• The mobile number or email provided at registration must be verified.
• It is the member's responsibility to keep their account login credentials strictly confidential.
• If you notice any suspicious activity on your account, contact us immediately at support@novbet.app.
• After registration, you may be required to submit a National ID or passport for KYC verification.

During registration, you must confirm that you are 18 years of age or older. novbet may request proof of age at any time — such as a National ID, birth certificate, or passport.

If it is established that a member created an account while under 18 years of age, the account will be immediately closed and all balances will be forfeited.

Deposits on novbet can be made via Mobile Pay, Nagad, Rocket, and bank transfer. The minimum deposit is ৳200 and the maximum is ৳50,000 per day.

Deposits are usually credited to your account within 5–15 minutes. If there is an unusual delay, please contact support with a screenshot of your deposit.

• Only use payment methods registered in your own name.
• Payments made in a third party's name will not be accepted and will be returned.
• Novbet does not charge any additional fees on deposits — though your mobile banking provider's charges may apply.
• Novbet reserves the right to hold and review any suspicious or unusual deposits.

KYC verification must be completed before making a withdrawal. The minimum withdrawal amount is ৳500, and the maximum daily withdrawal limit is ৳1,00,000.

Withdrawal requests are typically processed within 15–30 minutes. However, first-time withdrawals or large amounts may take up to 48 hours.

• Withdrawals will only be processed to the same method used for the deposit.
• Bonus balance cannot be withdrawn directly — wagering requirements must be met first.
• Under our Anti-Money Laundering policy, additional verification may be required for large withdrawals.
• If a withdrawal is rejected, you will be notified of the reason by email.

Novbet offers a variety of bonuses — including welcome bonuses, reload bonuses, cashback, and free bets. Each bonus has its own terms and conditions, which are detailed on the respective bonus page.

The wagering requirement for the welcome bonus is typically 10–30x the bonus amount. For example, a ৳1,000 bonus requires ৳10,000–৳30,000 in bets before a withdrawal can be made.

• A member may not use the same bonus more than once.
• If bonus abuse is detected, the bonus and any associated winnings will be forfeited.
• Bonus offers are valid for a limited time — once expired, they can no longer be claimed.
• Full details of all bonus offers Promotions page View.

Once a bet is confirmed on novbet, it is final. Confirmed bets cannot be changed or cancelled — so please review all details carefully before placing your bet.

If a match or event is cancelled, the bet will be automatically voided and the original stake will be returned to your account. The cash-out feature is only available on markets where it has been enabled.

• Minimum bet amount is ৳50.
• Maximum bet limits may vary depending on the market and event.
• Novbet reserves the right to void any bet placed with incorrect odds.
• In live betting, odds change in real time — the odds at the moment of confirmation are final.
• In an accumulator bet, if any single selection is wrong, the entire bet is lost.

• Collecting bonuses through multiple accounts.
• Using insider information for the purpose of match fixing or gaining an unfair advantage.
• Attempting to hack an account or gain unauthorized access to the system.
• Betting using bots or automated software.
• Using the platform for money laundering purposes.
• Processing transactions through a third party's account.
• Bonus abuse or bonus arbitrage.

Novbet reserves the right to suspend or permanently close any account at any time, with or without reason. However, any valid balance will be returned to the member unless their account has been closed due to a terms violation.

Members may request to close their account at any time. Upon doing so, they will be given the opportunity to withdraw all valid balances.

• A separate notification will be sent regarding any fees applied to inactive accounts (no activity for 12 months).
• After an account is closed, you may submit a request to have it reopened.
• If you choose self-exclusion as part of Responsible Gaming, no new account may be opened during that period.

Novbet protects members' personal data with the utmost care. Our full Privacy Policy Here can read.

Member data is never sold to third parties. However, information may be shared when required by law or requested by a licensing authority.

• All data is secured with 256-bit SSL encryption.
• Payment details are not stored on novbet's servers.
• Members may request to view or delete their personal data.

Novbet is not liable for losses caused by technical failures, server outages, or third-party service disruptions. However, all reported issues are addressed promptly.

If odds are displayed due to a technical error or incorrect information, novbet reserves the right to void those bets and refund the original stake.

• Novbet is not responsible for any financial losses incurred through betting.
• Novbet is not responsible for missed bets due to internet connectivity issues.
• Novbet will not provide compensation for any financial loss resulting from a member's own error.

Novbet is a firm believer in Responsible Gaming. We want every member to enjoy betting in a healthy and controlled way. Betting is meant to be fun — not a cause of addiction.

If you feel that betting is having a negative impact on your life, use our Responsible Gaming tools or reach out to our support team.

• Deposit Limit: Set a daily, weekly, or monthly deposit limit.
• Cooling-Off: Take a break of 24 hours to 30 days.
• Self-Exclusion: Temporarily close your account for a set period.
• Reality Check: Receive periodic reminders of how long you've been betting.

To learn more Responsible Gaming Page View.

To dispute a betting result or transaction, you must submit a written complaint to support@novbet.app within 30 days of the incident. Complaints submitted after 30 days will not be accepted.

Novbet will provide an initial response within 7 business days of receiving a complaint. Complex cases may take up to 28 days to resolve.

• Novbet's official logs and records shall serve as the final evidence in all dispute resolutions.
• If a member is not satisfied with the resolution of a complaint, they have the right to escalate it to the licensing authority.

Novbet may update these Terms & Conditions at any time. Members will be notified of significant changes via email or an on-site notification.

Continued use of the site after any changes have been made will be considered acceptance of the updated terms. We recommend checking this page regularly.

• The latest version of these terms and conditions will always be available on this page.
• Previous versions of the Terms & Conditions are available upon request from our support team.
• If you have any questions about these terms, please contact us at support@novbet.app.