Novbet Privacy Policy – Your Data Is Safe With Us

Novbet (novbet.app) is an international online Sports Betting and casino platform. The terms set out in this Privacy Policy apply to all users of novbet's services — including the website, mobile app, and any other digital channel.

We believe transparency is the foundation of trust. This policy clearly explains what data we collect, why we collect it, and how it is used. novbet complies with international data protection standards.

This Privacy Policy is part of our Terms & Conditions part. Both documents should be read together.

Novbet only collects the data that is necessary. Below is an overview of the three categories of data we collect:

We never store your password in plain text. Passwords are always kept in encrypted form.

We are fully transparent about the purpose of collecting your data. novbet uses information for the following reasons:

• Account Management: To complete registration, login, password reset, and KYC verification processes.
• Financial transactions: To process deposits, handle withdrawals, and maintain transaction records.
• Customer Support: To properly address your complaints or questions and resolve any issues.
• Fraud prevention: To detect and prevent multiple accounts, money laundering, and other fraudulent activity.
• Service improvement: To analyze user experience and improve the platform.
• Marketing Communications: To send you offers and promotions with your consent (you can unsubscribe at any time).
• Legal Obligation: To fulfill the requirements of the licensing authority.

Novbet never sells or commercially rents your personal data to third parties. However, data may be shared in the following limited circumstances:

• Payment Processors: Information required to process Mobile Pay, Nagad, or bank transactions is shared with the relevant payment provider.
• Licensing Authority: To meet regulatory requirements under our gaming license.
• Law Enforcement Agencies: When required by a valid court order or legal obligation.
• Technology Partners: To ensure the functionality of the site — they may only access data as required for their work and are bound by confidentiality agreements.

Outside the reasons listed above, your data is never shared without your consent.

Novbet uses cookies on its website. Cookies are small text files stored in your browser that help improve site functionality.

• Essential Cookies: Required for login sessions, security, and core site functionality — disabling these may affect how the site works.
• Analytics Cookies: For collecting site usage statistics — you can opt out at any time.
• Preference Cookies: To remember your language preference and other settings.

Cookies can be managed or deleted through your browser settings. However, disabling essential cookies may affect certain features of the site.

Your data is not retained longer than necessary. Retention periods depend on the type of data and the purpose for which it was collected:

• Account Information: Retained for the duration of the account and for 5 years after closure (as required by law).
• Transaction Records: 7 years from the date of transaction (in accordance with financial regulations).
• Betting History: 3 years.
• Customer support communications: 2 years.
• Marketing Preferences: Until consent is withdrawn.

Once the retention period expires, data is securely deleted or anonymized.

Novbet uses industry-standard security technology to protect your data. Our security framework includes:

• 256-bit SSL/TLS encryption — applied to all data transmissions.
• Two-Factor Authentication (2FA) available.
• Real-time fraud detection system.
• Regular security audits and vulnerability assessments.
• Database encryption — applied to stored data as well.
• Access control — only authorized personnel can view your data.

As a novbet member, you have the following rights regarding your data:

To exercise these rights, email us at support@novbet.app. We will respond within 30 days.

If we become aware that an account has been created by someone under the age of 18, that account and all associated data will be immediately deleted.

If a parent or guardian suspects their child is using novbet, please contact us at support@novbet.app.

Novbet uses third-party payment services on its platform. These services have their own privacy policies and handle data according to their own terms.

Novbet is not responsible for the data protection practices of these third parties. However, we only work with trusted and established payment partners.

• Mobile Pay, Nagad, and Rocket each have their own privacy policies, available on their respective platforms.
• For bank transfers, the relevant bank's own policies apply.

Novbet may update this Privacy Policy as needed. Members will be notified in advance via their registered email address of any significant changes.

The date of any changes will always be shown under the "Last Updated" section at the top of this page. Continued use of the site after changes have been made will be considered acceptance of the updated policy.

• Minor changes will be communicated solely through page updates.
• Email or on-site banner notifications will be issued for any material changes.
• To request a previous version, email support@novbet.app.

For any privacy-related questions, requests, or complaints, please get in touch with us:

After a complaint is submitted, we will provide an initial response within 7 business days. Complex matters may take up to 30 days to resolve.